Welcome to ZimSpark (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website enquiry form and related services.
When you use our website enquiry form, we may collect the following personal information:
Contact Information: Your name and email address
Project Details: Budget amount, website requirements, and feature preferences
Technical Information: IP address, browser type, and operating system
Communication Data: Any additional information you provide in your enquiry
We automatically collect certain information when you visit our website, including:
IP address and location data
Browser type and version
Pages visited and time spent on pages
Referring website addresses
We use the collected information for the following purposes:
Service Provision: To process your website enquiry and provide requested services
Account Creation: To create and manage your user account for order tracking
Communication: To respond to your enquiries and provide customer support
Project Development: To understand your requirements and develop your website project
Service Improvement: To enhance and improve our services and user experience
Security: To protect against fraud and unauthorized access
Legal Compliance: To comply with applicable laws and regulations
We process your personal information based on the following legal grounds:
Contractual Necessity: To fulfill our obligations under the service agreement
Legitimate Interests: To improve our services and prevent fraud
Consent: Where required by law, we obtain your explicit consent
We may share your information with:
Payment Processors: For processing transactions (if applicable)
Hosting Providers: For website hosting and maintenance
Communication Tools: For customer support and communication
We may disclose your information when required by law or to:
Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect the safety of our users or the public
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Typical retention periods:
Enquiry Data: 3 years from last activity
User Accounts: As long as the account remains active
Financial Records: 7 years for tax and accounting purposes
You have the following rights regarding your personal information:
Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restriction: Limit how we use your personal data
Right to Object: Object to certain processing activities
Right to Data Portability: Receive your data in a portable format
You may withdraw consent for marketing communications at any time by:
Using the unsubscribe link in our emails
Contacting us directly at [your email address]
We implement appropriate security measures to protect your personal information, including:
Encryption: SSL encryption for data transmission
Access Controls: Limited access to authorized personnel only
Secure Storage: Protected servers and databases
Regular Audits: Security assessments and updates
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
Standard contractual clauses
Adequacy decisions
Binding corporate rules
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Remember user preferences
Provide personalized content
You can control cookie settings through your browser preferences.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We may update this Privacy Policy periodically. We will notify you of any material changes by:
Posting the updated policy on our website
Sending email notifications (where appropriate)
Updating the “Last Updated” date
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
info@zimspark.co.zw
+263774140042
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.
You can:
View your submitted enquiries through your user account
Request updates or corrections to your enquiry information
Request deletion of your enquiry data (subject to legal requirements)
Export your enquiry history in a readable format
This Privacy Policy is effective as of 30 November 2025 and supersedes all previous versions.